Frequently Asked Questions

ORDERS & SHIPPING

How long does order processing take?

Standard in-stock orders are typically processed within 1–3 business days. Current pre-sale products require approximately 1–2 weeks of pre-sale processing before shipment. Product-specific preorder timelines take priority.

How long does shipping take?

After shipment, standard domestic delivery is generally estimated at 3–5 business days.

Do you ship internationally?

International shipping availability, delivery estimates, and rates depend on destination and will be shown at checkout where supported.

Do you offer free shipping?

Free standard domestic shipping is offered on order subtotals of $150 or more. Standard domestic shipping below $150 is $7.

SUPPORT & ACCOUNT

How can I contact the brand?

Use our Contact page or email iamiawia11@gmail.com.

Can I use a discount code?

Enter an active promotional code at checkout when available.

Can I create a customer account?

Customer account access will be available once enabled at launch, allowing shoppers to sign in and view order history.

Do you offer product reviews or wishlists?

Product reviews and wishlists are planned features for the store.

How does the loyalty program work?

A rewards program is planned. Once launched, eligible purchases will earn points that can be redeemed toward future purchases; full terms will be provided before activation.